Tabakalera Card | Tabakalera - Donostia / San Sebastián

Tabakalera Card

Getting a card


The Tabakalera Card is a free card that offers you advantages for various services. In addition, it is the key that allows you to access the services of the Medialab. To get a card, follow these simple steps:


  1. Register on the Tabakalera website.

  2. Come to the ​​Medialab reception area. Do not forget to bring your ID card, passport or residency card. (*) There, we will verify that the details are correct, take a photo which will identify you on the card and print it. Remember that if you are under 18, you will need a parental or guardian consent. 

  3. Now you can start using it.


(*) In order to access the Medialab loan service of devices, you must be registered in the Basque Community. If you are registered in the Basque Community but if in the ID card, passport or resident card, there is an address that is not from the community, bring a registration record with you.

First step > Register

Under 18s

If you are under 18, you can also have a Tabakalera card.


  • If you are between 12 and 18: You need to download and print THIS parental or guardian's consent and bring it accompanied by a photocopy of his/her ID card, passport or residency card.

  • If you are under 12: When you go to Medialad to get your card, you have to be accompanied by a parent or guardian, who needs to show their ID card, passport or residency card.


Minors have the same access rights as adults bearing in mind that the repsonsibility for a correct use of the installations and of the loaned contents and equipment rests with the parent or guardian. 




From June 2, the Tabakalera card will be essential to use the Medialab services. Check here the services that Medialab will offer and the instructions for its use.



  • Borrow content and documents (books, magazines...) for use during a period of one month.*

  • Use spaces: Greenhouses, the Medialab deck, the experimental cinema viewing room, video game stations, three technology corner stations and editing stations.

  • Borrow audiovisual resources (camcorders, cameras, sound recorders, laptops ...) to use over a period of up to 5 days.**

  • Use musical instruments in the sound corner: drums, a trumpet, a trombone, a bass and a guitar, to play them in Medialab.

  • Acquire the Cinema  Pass.

  • Get a 10% discount at the Tabakalera movie theater for screenings organized by Donostia Kultura, Basque Film Library, EQZE and Tabakalera.

  • In addition, although you do not yet have your card, you can reserve spaces, content resources and instruments just by registering on the website.


* Check specific loan periods by following this link: Borrowing.

** The period varies depending on the device. 



Due to the situation generated by COVID-19, the validity of the 2019-2020 voucher is extended until June 30, 2021.

If in the current situation if you have pourchase tour pass before march 2020 and you have no interest in maintaining the voucher, you can request the return of the remaining tickets of your voucher and the tickets purchased at the Tabakalera Information Point. The refund of the bonus balance will be made by bank transfer. We will ask you for an account number to make the deposit. The cinema will have special conditions from the return of the activity.

- The cinema will have a capacity of 50%, there will be 114 seats available.

- Seats will be numbered and the users will have assistance from an accommodator.

- Las butacas serán numeradas y la sala contará con la asistencia de acomodadores en sala.

- The doors of the hall will open 30 minutes before the session begins.

We will inform you of the details as soon as possible. Check the special conditions to visit Tabakalera.


With the Tabakalera Cinema Pass you can go and see all the films programmed by Donostia Kultura, the Basque Film Library, EQZE and Tabakalera in the Tabakalera cinemas at a reduced price. The pass costs 70€ and gives you entry to 30 films. The passes are valid for the full year of cinema programming, (Film Festival not included).
How to get the Cinema Pass:

  • The pass is linked with the Tabakalera card. You need to have this in order to add the pass to it. You can get the card from Medialab on the 2nd floor of Tabakalera. 

  • With your Tabakalera card, you can buy the Cinema Pass at the Information Point.  

  • People with a DK card or student card from the UPV/EHU have a 10% reduction on the cost of the pass.


How to use the pass:

  • If possible, tickets will be purchased in advance. The users of the Cinema Pass can purchase the tickets by calling the information point (943 118855) or by email ( Such procedures can also be carried out in person at the information point. Until further notice, the ticket office will remain closed.

  • You have to pick up the ticket beforehand for the session you want to attend. To do this you must present the Tabakalera card, that you have previously loaded with the Cinema Pass, at the Information Point or half an hour before the session at the Box Office. 

  • At the Information Point you can buy tickets for any session but at the Box Office you can only buy the ticket for the current session. 

  • You cannot buy tickets using the Cinema Pass discount on our website.

  • Double sessions or sessions with concerts can be purchased with the pass and will be counted as 2 tickets.

  • To know the balance of films on your pass, contact the information point of Tabakalera (943 118855 or


Terms and conditions: 

  • You can buy more than one pass per Tabakalera Card.

  • You can get more than one ticket per session, until you spend the quota of 30 tickets.

  • The purchase of the pass does not imply the reservation of a seat.

  • If you lose the card, you will recover the remaining passes when the card is replaced. 

  • Tickets already printed and lost cannot be replaced.




The Tabakalera card is personal and not transferable. In the event of loss, reprinting will cost € 5. In case of theft, reprinting will be free of charge, upon the presentation of a corresponding police report. 

If you lose or have had your card stolen, call +34 943 475 050 or email us at de-register your card, making you exempt for any liability from the use that third parties may make your card.