Visit us | Tabakalera - Donostia / San Sebastián
icono-entradas.png  Tickets and registrations

Visit us



General entry to the building and exhibitions, and to certain activities of the cultural programme, is free of charge. In each case, the price is given along with details on how to purchase tickets or register on the activity page. Read the GENERAL ACCESS AND ADMISSION RULES  for Tabakalera’s transit zones.

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Monday to Thursdays: 9:00 > 21:00

Fridays: 9:00 > 22:00

Saturdays: 10:00 > 22:00

Sundays and bank holidays: 10:00 > 21:00


On December 24 and 31 the building will close at 5 pm

On December 25 and January 1st the building will remain closed.



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Exhibition halls:

Tuesday to Sunday and bank holidays: 12 pm - 2 pm / 4 pm - 8 pm

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Tuesday to Saturday: 10 am - 8 pm
Sundays and bank holidays: 10 am - 2 pm

Phone: +34 943 475 050



Map of the building and information

Opening hours of the information desk:

Mondays to Thursdays: 10 am - 7 pm
Fridays: 10 am - 8 pm 
Saturdays: 11 am - 8 pm 
Sundays and bank holiday: 11 am - 7 pm 

+ Info
+34 943 118 855


Tabakalera's office opening hours (3rd floor):

Mondays to Thursdays: 8:30 am to 2 pm and 2:30 pm - 5 pm
Fridays: 8:30 am - 2:30 pm
July and August: 8 am - 3 pm



Tabakalera has two main entrances: one via Plaza de las Cigarreras, and another via Plaza Nestor Basterretxea. 

  • The public toilets on floors 0, 1, 2, 4 and 5 have all been adapted for people with functional diversity. Those on floor 2 are inside Medialab.(Check the Medialab opening hours).

  • Except form the toilets on the 5th floor, all toilets have changing facilities for children/babies.

  • On floor 0 there are toilets adapted to children.

  • There is also a wheelchair at the disposal of users. If you need it, you can request it by going to the information point, by telephone (943 11 88 55) or by e-mail (

Please contact the information point if you have any questions or suggestions.


Programme y accessibility

The education group regularly offers guided tours of the exhibition by the Sign Language Interpretation Service (SLIS). If you need to use this service, you can request it in advance.

The film projection room has six adapted armchairs, located between the conventionally-sized seats in the front row. They are available in advance ticket sales, as numbered tickets.

The film projection room has a magnetic hearing loop system.

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Tabakalera offers a programme of individual free guided tours of the exhibitions, and of the building. Tours should be booked in advance using the mediation section on this website. 

Group and school visits and private / on demand visits


Groups and Schools

Groups and schools should contact the Mediation Department to organise visits: or +34 943 118 855.

Contact us!

Private / on demand visits

Access the "Tours" section on or contact the Information Point to organise a private / on demand visit (in english, french, spanish or basque language) : or +34 943 118 855.

Contact us!


How to find us

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Tabakalera is in the Egia district, a ten minute walk from the city centre, next to the train station and the future San Sebastián bus station.

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On foot:

Walk from the Centre to the Estación del Norte and through the Egia underpass.

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By car:

From Bilbao: A8 > GI-20 > take exit 9A. 
From Bayonne: A8 > GI-20 > take exit 7.

Nearest Parkings: AtotxaEstación Donostia

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By bus:

Dbus: 09, 42, 44, 45, B3 lines.

From the Bus Station, go through the Egia underpass.

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By train:

From the Estación del Norte (North Train Station), go through the Egia underpass.


Eating, drinking and sleeping

The Tabakalera building has Taba café at street level in the Nestor Basterretxea square, serving breakfasts, meals, set menus, bar snacks and dinners. The building also has the LABe restaurant with views, in the 5. floor serving meals an cocktails.There is also a 4-star hotel, called One Shot Tabakalera HouseBesides, on Tabakaleras Plaza, on the ground floor, there are small initiatives such as Basque Living.


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Using a public space for recordings and photo shoots

In the different areas of Tabakalera that are considered public spaces, small non-commercial recordings can be made with permission. The permission is given for home or private recordings or photo shoots that do not involve any technical complexity or block any areas, where the use of a tripod is allowed, but without lighting equipment. Furthermore, they must not interrupt people traffic or require the involvement of Tabakalera staff or equipment.

Apply completing the form: Application for recordings and shootings.


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Coexistence and services

Tabakalera is a venue for enjoying contemporary culture. Help us to maintain it by using the building responsibly and respecting coexistence:


  • The ping pong table is located at the 2nd floor's hall. It may be booked at the Information Desk. Further information and reservations: 943 11 88 55 or

  • Free Wi-Fi.

  • Lost items are stored in the Information Point and they are weekly sent to the Municipal Police. More information: 943 11 88 55 or

Read the general access and admission rules for Tabakalera’s transit zones.